How do I report a dispute?
Jessica
Last Update vor 3 Jahren
During the life cycle of an account, many things can happen. Consumers have the option to file bankruptcy, seek attorney assistance, and dispute the account with your office. Many times these decisions are not made until they come into contact with our office. Each of these actions by the consumer triggers certain responsibilities on your part.
If a consumer disputes an account with you which you have previously submitted to us for collections, please notify us immediately with supporting documents. We will note the account as disputed and await further proceedings with the consumer.
Step 1: Find the account in your Consumer Portal.
Step 2: Use the Attach Documents feature at the top of the account screen.
Step 3: Name the file. Please name the file with the Darnel file number, the consumer last name, and type of document. Example: 2007038_Debtor_Dispute.pdf
Step 4: Upload the File.