I received a dispute report from Darnel, what do I need to do?

It is common for a customer in collections to dispute an account. Perhaps they moved prior to receiving the bill or they disagree with a portion of the balance. Regardless of the reason for the dispute, as a third-party Darnel must provide the customer with adequate documentation (i.e. account agreements, applications, contracts, billing statements) that supports the claim.

Documentation can be easily attached using the Client Portal.

1) Select the Account Search tab

2) Locate the account being disputed

3) Attach the supporting documents using the Attach Document button

If the account has been paid, you can select the Report Payment button from the top of the account menu. Additionally, if you find an error in the collection account, you can use the Send Message RE: button to notify our office of the error. We will work with you on determining the next appropriate action.