Why is there an administrative fee on my invoice?

Any or all of the defaulted accounts referred to us for third-party collection can be withdrawn by you at any time upon written notification; however, withdrawal of an account may result in a fee to you. If we have received a payment on an account, we will charge you an administrative withdrawal fee for each withdrawn account. All withdrawal fees will be invoiced according to the invoicing section of our contract. You may withdraw an account for no fee if there is sufficient reason for the withdrawal, which is defined to as a bona-fide referral error which is limited to issues of:

(a) initial balance errors,

(b) payment posting errors,

(c) insurance filing, if applicable,

(d) Customer attorney representation, or

(e) pro se legal representation by customer regarding the account,

and such withdrawal is noticed by you to us within three (3) days from our receipt of the account information or within three (3) days of legal service of process. You may also withdraw any and all accounts if you are involved in a merger of its assets, if ordered to do so by a regulatory agency, or it is necessary to avoid continued violations of law.